FAQ - Frequently Asked Questions
What forms of payment do you take?
We accept Visa, Master Card, American Express (Amex), Discover Card and Paypal payments.
How soon will my account be set up and ready for use?
Your account will be set up instantly after your payment is made. You will receive an email with your account information, IP address, username and password. You can then start uploading to your site.
Which web hosting plan should I choose?
For most small business or personal websites our "Standard Plan" will be more than enough. At any point if you happen to need more space and bandwidth we can upgrade your account. If you plan on hosting multiple domain names and need more disk space you may want to consider our "Business Plan" as it provides more bandwidth and disk space.
Is my account and hosting access 24 hours a day?
Yes; you will have access to your account 24 hours a day.
Can you register domain names for me?
Yes, we handle domain registrations for .com, .org, .net, .info, .biz, .name, .mobi, .tv, .cc, .ws, .in, .co.uk, .me.uk, .org.uk
Do you allow adult, warez or other illicit sites or content?
No. Please see our terms and conditions page for permissible and non-permissible content.
What platforms or operating systems does McKremie use?
We offer servers on the Linux platform, which runs Apache Web server software.
I use Microsoft® Windows® at home, can I still host my site on a Linux platform?
In most cases it does not matter if you are using a different operating system at home or work. For example, you could use a Microsoft® Windows® XP system or Mac OS X running Dreamweaver® to design/program your site and then upload it to your Linux Web Server without any problems.
However, if you are developing your site using Windows-specific programming languages or tools, such as ASP or ASP.NET, you will need a Windows hosting plan, which we currently do not offer.
Do you offer a money-back guarantee?
All our Hosting packages include a 90-day unconditional money-back guarantee. If you are not happy for any reason simply open a support ticket and we will give you the easy steps to cancel your hosting account.
Do you offer 24/7 support?
Yes; we offer both phone and email support 24 hours per day, 7 days per week.
email: use the contact form on the 'contact us' page.
phone: 1.888.344.7272
How do I move my current site to Your Host?
Each situation is different; however, generally, there are 3 basic steps you need to take in order to move your site from your current hosting company to Your Host, as follows:
1) Select and order the appropriate Your Host package;
2) Move the contents of your current site to your new site. Setup email accounts, forwarders, auto-responders; ...
3) Change the name of the server for your domain at the registrar where your domain is registered. Within 24 to 48 hours the changes you've made should start to take effect.
Do you have Front-Page extensions?
Yes, we offer FrontPage extensions. If you want to remove and/or add FrontPage extensions to your account, this can be done through your Control Panel. (cPanel)
What is Bandwidth?
Bandwidth is the amount of data moved between your site and the browser of the customer accessing your site. It is typically measured in Gigabits.
Do you provide daily backups?
We backup the data on our servers each night. However, even though we backup data, we also strongly recommend that you keep a remote backup of your files and data.
How can I access my control panel? (cPanel)
All accounts come with our control account - cPanel.
You can access your control panel at:
http://www.yourdomain.com/cpanel/ or you may use, http://youripaddress/cpanel/
If using http://www.yourdomain.com/cpanel/
(Note: this path will not be active until your domain has been transferred to our name-servers.) You will be asked to enter your username / password to gain access to your configuration.