We (McKremie) just conducted an audit of our support tickets to give our potential customers an idea of how our response times are.  We went through the support tickets for January and February to see how fast or slow our team has been responding to tickets.  It took a little time but we went through the data and were quite pleased.

First off we knew that the response times have been good as myself and the management team often monitor tickets that comes through our Helpdesk.  But, I didn’t have an exact response time just a few estimations.  Anyway, I’m happy to report that our average response time for web hosting issues is 7.5 minutes.  What does this mean to our customers and potential customers?  If you need to contact our support team you can expect a response on average in a little over 7 minutes.  (currently) Our fastest response time was 2 minutes and our slowest response time was 17 minutes.

Not too bad for a 24/7 operation!