After I explained our unique business name in my last blog post, I thought it was only right to now discuss why we got into web hosting. The simple answer is because we can do it better. Over the past six years we have dealt with numerous hosting companies, most on behalf of our clients but some we had accounts with ourselves. During this time we dealt with poor customer support more times than anyone should have to.

As the Co-founder and President of McKremie, LLC this frustrated me to no end. I have over 16 years experience in training, coaching, managing, and helping improve customer service techniques for some major brands. Most of my entire career has been spent focusing on customer relations so it made for a simple choice. I know there are thousands of web hosting companies in the market but most lack truly great service.

The web hosting business is all about customer service. When someone signs up for web hosting they are not signing up for hardware that will run their web sites. Instead they are signing up for the service that comes with the hardware. The most expensive servers in the world won’t do you any good if you don’t have the knowledge and skills to keep them running. The web hosting business is all about support and being a successful hosting company is about how promptly and professionally you handle customer issues.

When we spoke with our customers the number one issue they had with their previous hosting company was the level of support they received. We have dealt with ourselves as well as heard about the horrible foreign support some companies use. It can be very frustrating when your website isn’t working. What’s more frustrating than that is, when you get someone on the other end of the phone that is hard to understand and isn’t properly trained for their job.

For about five years now we have been in the web hosting business. Back in the January of 2005 we started by hosting a handful of web sites from local merchants in our area. As the months went along we gained more and more hosting clients from the local business community. Most of which were referrals from our current clients. When I spoke with new clients they would mention that they heard of us at a chamber of commerce mixer or from a friend. Over the past few years the confidence in McKremie has spread from local merchants to the International level. We currently host web sites for customers from all over the world. As we keep growing I would just like to thank our current customers that have helped make us what we are today.